Technical Consulting Engineer
Core
Primary technical point of contact resolving complex network, application, and cloud service provider issues for global customers.
Role type
Senior Technical Consulting Engineer (Customer Engineering)
Builds
Customer support workflows, troubleshooting procedures, and automation solutions for Cisco ThousandEyes platform.
Domain
Network engineering, cloud infrastructure, and SaaS performance monitoring.
Deliverable
client delivery
Required skills
deep-dive troubleshooting, network protocol expertise (TCP/IP, DNS, HTTP/S, BGP), Linux administration, cloud/SaaS environment management, container orchestration (Kubernetes, Docker), virtualization (KVM, VMware)
Preferred skills
scripting (Python, JavaScript), infrastructure-as-code (Ansible, Terraform), security protocol understanding
Technologies
ThousandEyes, Linux, Kubernetes, Docker, KVM, VMware, Python, JavaScript, Ansible, Terraform
Responsibilities
Resolve complex technical issues across network, application, and cloud environments; Lead cross-functional collaboration to document problem definitions and resolution steps; Drive continuous improvement by identifying automation workflows; Participate in 24x7 support coverage model
Seniority
Senior, hands-on IC
