635/B - Business Analyst Kundendialogkanäle (m/w/d)
Core
Coordinating the development and product strategy for automated customer communication channels (Chat and Voice bots) supported by AI.
Role type
Senior Business Analyst (Customer Dialogue Channels)
Builds
AI-supported digital assistants and chat/voice bots for banking services
Domain
Banking / Financial Services / AI & Conversational Interfaces
Deliverable
product features
Required skills
Requirements management, Product strategy, Agile project management, User story creation, Market trend analysis, Workshop moderation
Preferred skills
Experience with modern technologies and AI concepts
Technologies
Chat bots, Voice bots, AI
Responsibilities
Coordinate development of customer dialogue channel topics and products, Manage requirements for Chat and Voice bots, Define product strategy and derive measures from market trend analysis, Participate in governance bodies and large projects, Promote modern technologies and AI concepts, Moderate workshops for innovative solutions
