620/B - Consultant - Kundenservice Kreditprozesse (m/w/d)
Core
First point of contact for customers regarding questions and issues related to banking software solutions, with a focus on credit processes and collateral management.
Role type
Consultant - Customer Service Credit Processes
Builds
Customer support and documentation for banking software solutions
Domain
Banking / Finance
Deliverable
client delivery
Required skills
Credit business knowledge, IT system administration, analytical understanding, solution-oriented approach
Preferred skills
Experience in banking or IT environment, experience with credit processes
Technologies
Ticketing systems, Analytical tools
Responsibilities
Provide first-line support for customer issues on credit software, conduct structured end-to-end support via ticketing system, perform specialized analysis for assigned topics, develop and maintain customer documentation and training materials, collaborate with application development teams, conduct customer training and workshops