523/B - Lead Expert Kommunikationsdienste (m/w/d)
Core
Lead expert driving digitalization and strategy for communication services (IP networks, telephony, contact centers) within a major European banking IT provider.
Role type
Senior IC lead expert (communication services & strategy)
Builds
Smart financial services and digital banking solutions for Sparkassen-Finanzgruppe
Domain
Banking IT / Communication Services / Digitalization
Deliverable
production ML models
Required skills
Strategy development, IP networks, IP telephony, contact center solutions, AI/ML implementation, budget control, cross-functional leadership, regulatory compliance
Preferred skills
None stated
Technologies
IP networks, IP telephony, contact center solutions, AI/ML frameworks
Responsibilities
Analyze complex customer issues and develop tailored solution concepts, coordinate cross-departmental collaboration, advise management on technical and strategic questions, plan and control budgets, manage escalations in critical situations
Seniority
Senior, hands-on IC with leadership responsibilities
