WW RCC Content Developer
Core
Create and maintain knowledge base documentation for Retail Customer Care specialists to support global customer service operations.
Role type
Senior Content Developer (Knowledge Base)
Builds
Specialist-facing knowledge base documentation and regional training content
Domain
Retail Customer Care / Global Support
Required skills
Content creation, Knowledge base documentation, Technical writing, Project management, Cross-functional collaboration, Global communication, Ambiguity management, Deadline-driven execution, Content validation, Independent work
Preferred skills
Corporate communications, Editorial writing, Instructional Design, Analytical problem-solving, Adaptability to change