AppleCare Service & Support Operations Graduate programme
Core
Graduate programme rotating across 5 AppleCare departments to manage and develop operations functions supporting Mac & iOS customers in the EMEIA region.
Role type
Graduate programme (Service Operations)
Builds
Global customer service and support operations for Mac & iOS products
Domain
Consumer Electronics / Customer Support Operations
Deliverable
dashboards & analysis
Required skills
Data analytics, SQL, Excel, Tableau, Power BI, Project management, Process improvement, Problem-solving
Preferred skills
Business Information Systems background, Supply Chain knowledge, Engineering background, Data Science background, Time management, Interpersonal skills, Communication skills
Responsibilities
Develop and present business reports, Investigate and solve technical and process problems, Manage projects, Support various AppleCare teams
Seniority
Graduate