Software Application Support Engineer, Retail & Marcom Engineering
Core
Troubleshoot and support internal enterprise and customer-facing technology systems for Apple's global marketing and retail operations, acting as a bridge between users, stakeholders, and development teams.
Role type
Software Application Support Engineer
Builds
Internal tools and platforms for Marcom (marketing) and Retail operations
Domain
Retail & Marcom Engineering (Enterprise Software)
Deliverable
client delivery
Required skills
Root cause analysis, Ruby on Rails, MySQL, PostgreSQL, Monitoring tools (Splunk), Documentation creation
Preferred skills
Security best practices, Fast-paced environment adaptability, Analytical problem solving
Responsibilities
Troubleshoot system issues, Create and modify application usage documentation, Communicate with users and stakeholders, Collaborate with development teams to provide solutions, Define and evolve standard support practices
Seniority
Mid-Senior, hands-on IC
