Technical Operations Engineer & Production Support, Customer Systems
Core
Design and maintain automation solutions for monitoring, sustenance, and management of large-scale distributed systems powering Apple's customer support experience.
Role type
Senior IC Technical Operations Engineer (SRE)
Builds
Automation tools, monitoring frameworks, and operational workflows for global customer systems.
Domain
Consumer Technology / Customer Support Operations
Deliverable
production ML models
Required skills
Java/JEE, REST, Swift/Objective C, Python, Go, Bash, AI/LLM model training, Open Telemetry, Splunk, Linux kernel/memory/process management, distributed systems (microservices, messaging brokers), incident response, capacity planning
Preferred skills
Networking protocols (HTTP, DNS, TCP/IP, ICMP, Load Balancing), MCP creation, model utility design, global team leadership
Technologies
Java, JEE, REST, Swift, Objective C, Python, Go, Bash, Open Telemetry, Splunk, Linux
Responsibilities
Design and build automation solutions to streamline operational workflows; Lead incident response and system health monitoring; Drive operational metrics tracking and process improvements; Manage large-scale production outages; Lead a global team of engineers; Determine future capacity needs; Implement actionable monitoring frameworks.
Seniority
Senior, hands-on IC with team leadership
