Senior Software Engineer - Generative AI & ML, Customer Systems
Core
Building multi-turn, conversational, agentic applications and frameworks to support Apple customers across numerous lines of business, enhancing a multi-modal, multi-agent platform.
Role type
Senior IC Generative AI & ML Engineer (Customer Systems)
Builds
Multi-modal, multi-agent platform for customer support
Domain
Consumer Technology / Generative AI / Customer Support
Deliverable
production ML models
Required skills
LLM training and fine-tuning, RAG architectures, vector-based retrieval, multi-agent system design, scalable backend engineering, cloud deployment (AWS/GCP)
Preferred skills
Multi-modal LLMs, Voice capabilities (STT/TTS), machine learning libraries (transformers/datasets)
Technologies
AWS, GCP, transformers, datasets
Responsibilities
Contribute to model development and fine-tuning workflows, Design and evaluate retrieval strategies for grounding large models, Prototype and benchmark multi-agent collaboration systems, Partner with data and platform engineers for scalable deployment
Seniority
Senior, hands-on IC