Live-streaming Functional Lead, Retail Customer Care
Core
Lead the Retail Customer Care livestream team to deliver a personal digital shopping experience for Apple customers globally.
Role type
Senior management lead for livestream operations
Builds
Live-stream customer experiences and content for Apple's online store
Domain
E-commerce, consumer technology, retail
Required skills
Team leadership, operational strategy, performance metrics management, cross-functional collaboration, customer experience advocacy, global program execution, strategic planning
Preferred skills
Host/script/editorial management, global tech sector leadership, China digital ecosystem knowledge, Douyin engagement formats expertise, analytical decision making
Technologies
Livestream platforms, short video tools, broadcast production systems
Responsibilities
Lead a team of Host Managers, Script & Demo Editorial Managers, and Individual Contributors; Define critical metrics for livestream operations; Implement operation strategy aligned with business goals; Drive operational excellence and optimize viewer experience; Engage in WW forums and global initiatives; Represent the team at regional events and strategic meetings
Seniority
Senior, hands-on IC