Product Support Specialist - LATAM (6 month FTC)
Core
Educate and empower Swapcard customers on a global level to maximize their experience with the AI-powered event platform, handling issues from initial contact to resolution.
Role type
Technical Support Specialist
Builds
Customer support workflows and knowledge base for an event technology platform
Domain
Event technology / SaaS
Deliverable
client delivery
Required skills
troubleshooting, web technologies (HTML, CSS, JavaScript, APIs), customer focus, problem solving, KPI tracking
Preferred skills
autonomous problem-solving, efficiency improvement, feedback synthesis
Technologies
Intercom, Slack, Notion, JIRA, Gainsight
Responsibilities
Communicate with customers via chat and video calls, own customer issues until resolution, maintain product knowledge, collaborate with Product teams on feedback, identify Help Center content gaps
Seniority
Junior to Mid-level, hands-on IC