Team Leader
Core
Lead a team in processing high-volume licensing applications and handling complex escalated enquiries for the Home Building and DBP Registration Schemes.
Role type
Senior IC team leader (licensing and regulatory compliance)
Builds
Licensing decisions and customer service outcomes for building practitioners
Domain
Government regulation / Construction industry licensing
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
team leadership, complex decision-making, legislative interpretation, performance management, process improvement, stakeholder communication
Preferred skills
change management, coaching, data analysis
Technologies
internal government systems
Responsibilities
leading a team, responding to highly complex escalated enquiries, applying specialised knowledge and legislation to facilitate customer outcomes, monitoring and analysing work volumes, providing constructive feedback and coaching staff, developing and maintaining specialist knowledge
Seniority
Senior, hands-on IC