Customer Insights Manager
Core
Lead the delivery of customer insights to inform strategic decision-making, marketing effectiveness, and business growth by translating customer and agent research into actionable recommendations.
Role type
Senior Customer Insights Manager
Builds
Actionable customer intelligence frameworks, executive reports, and strategic recommendations for marketing and product teams.
Domain
Commercial Real Estate / Property Technology
Deliverable
dashboards & analysis
Required skills
Strategic decision-making, marketing effectiveness, business growth, customer and agent research, actionable recommendations, customer-centric culture, insight program management, research partnerships, customer intelligence frameworks, commercial outcomes, emerging trends identification, customer needs analysis, growth opportunities, executive reporting, deep-dive analysis, behavioral data translation, voice of the customer embedding, strategic planning, business outcomes, customer immersion, workshops, storytelling, insight literacy, AI-powered insights repositories, workflow optimization, agency partner governance, research operations, procurement, supplier performance management, best-practice research methodologies, quantitative research, qualitative research, multi-source data connection, commercial acumen, opportunity identification, initiative driving, stakeholder management, presentation skills, AI automation, emerging technologies.
Preferred skills
None stated.
Technologies
AI, automation, emerging technologies.
Responsibilities
Lead domain customer and agent insight programs; translate customer feedback and behavioral data into commercial opportunities; partner with Product, Marketing, Sales, and Leadership to inform strategy; manage bespoke insight projects and research initiatives; champion customer-centric thinking through workshops and storytelling; manage and evolve AI-powered insights repositories; lead governance and management of external research partners.
Seniority
Senior, hands-on IC with management responsibilities.
