Practice Manager - 1300SMILES Douglas
Core
Managing the day-to-day operations of a dental practice, leading a clinical team, and ensuring business performance and patient experience.
Role type
Practice Manager (Dental/Healthcare)
Builds
Dental practice operations and patient care services
Domain
Healthcare / Dental
Required skills
Team leadership, rostering, KPI monitoring, budget management, appointment scheduling, health fund claims processing, recruitment support, compliance management
Preferred skills
Prior management experience in healthcare, retail, or hospitality, understanding of dental industry systems
Technologies
HICAPS, Child Dental Benefits Schedule systems
Responsibilities
Leading, coaching, and supporting the clinical team; managing appointment books and chair utilization; monitoring KPIs, revenue, and wage costs; coordinating rosters; overseeing health fund claims and HICAPS processes; supporting recruitment and onboarding; responding to patient feedback and complaints; ensuring compliance with infection control, WHS, privacy, and accreditation requirements.