Senior Solutions Architect
Core
Senior customer-facing technical role leading enterprise deployments of AI voice solutions (speech-to-text, text-to-speech, voice agents) across EMEA.
Role type
Senior Solutions Architect (Post-sales & Pre-sales)
Builds
Scalable technical solutions for enterprise contact centers, voice analytics, and AI agents
Domain
Enterprise AI / Voice Technology / Cloud Infrastructure
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Solutions architecture, post-sales technical success, Tier-3 troubleshooting, cloud infrastructure, containerization, API design, software engineering, incident response, technical documentation
Preferred skills
Speech recognition, text-to-speech, LLM integration, WER analysis, self-hosted systems, European languages
Technologies
Python, Rust, JavaScript, Docker, Kubernetes, Helm, LLMs
Responsibilities
Lead architecture and implementation of enterprise voice deployments; Own post-sales technical success for EMEA customers; Act as Tier-3 technical escalation point; Design reference architectures and implementation patterns; Build practical samples, scripts, and reusable assets; Support pre-sales discovery and proof-of-concept engagements; Partner with Product and Engineering to influence roadmap; Develop and maintain runbooks and troubleshooting resources; Participate in regional on-call and incident-response rotations; Collaborate with global teams across EMEA, Americas, and APAC
Seniority
Senior, hands-on IC