Customer Service Representative
Core
Sourcing and recruiting new support workers and providers for a care platform via high-volume outbound calls and managing client enquiries.
Role type
Customer Service Representative (Recruitment Focus)
Builds
A pipeline of support workers to fulfill client care jobs
Domain
Healthcare / Social Care / Recruitment
Deliverable
client delivery
Required skills
High-volume outbound calling, recruitment sourcing, client relationship management, platform navigation, compliance coordination, data accuracy
Preferred skills
Call centre experience, recruitment experience, problem-solving, organization, technology adoption
Responsibilities
Conduct 80+ outbound calls daily to recruit support workers, source workers via multiple channels, support clients with platform enquiries via phone/email/chat, coordinate with Compliance and Accounts for onboarding, maintain accurate job and worker data in systems
Seniority
Individual Contributor