Desktop Technical Support
Core
Provides complex technical support, planning, and coordination for the distributed computer environment, including desktop, software, and hardware installation, support, and remote access technologies.
Role type
Senior Desktop Technical Support Engineer
Builds
Desktop solutions and technology life cycle management processes
Domain
IT Infrastructure / Desktop Engineering
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
complex technical troubleshooting, hardware and software installation, remote access technology management, network cable management, project analysis and design, technology life cycle management, vendor evaluation, inventory management, technical documentation
Preferred skills
creativity in problem solving, initiative in learning advanced technical skills
Technologies
desktop operating systems, application software, remote access technologies, network cabling tools
Responsibilities
Analyze, diagnose, and resolve complex desktop computer, OS, application, and hardware problems; coordinate horizontal network cable management (moves, adds, changes, repairs); partner with business units to understand support issue impacts; design and implement desktop solutions and life cycle management processes; coordinate contracted labor for installations; maintain inventory databases and close trouble tickets
Seniority
Senior, hands-on IC