QBO and Omni Experts
Core
Provide omnichannel chat support for SMB business owners, answering general help questions and complex, data-heavy accounting queries.
Role type
Senior IC customer support specialist (finance/accounting)
Builds
Chat support responses and financial guidance for SMB clients
Domain
SMB finance and bookkeeping
Deliverable
client delivery
Required skills
QuickBooks Online (QBO) proficiency, accounting/bookkeeping experience, omnichannel chat support experience, financial data analysis, handling complex accounting questions
Preferred skills
SMB business ownership experience, prior expert engagement experience, comfort with high-volume data queries
Technologies
QuickBooks Online (QBO), omnichannel chat platforms
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