Senior Product Learning Expert (Fixed Operations Experience required)
Core
Design, develop, and deliver comprehensive learning experiences for Tekion's internal teams, partners, and customers to effectively understand and use the Automotive Retail Cloud (ARC), Automotive Enterprise Cloud (AEC), and Automotive Partner Cloud (APC).
Role type
Senior Product Learning Expert (Instructional Design & Training Delivery)
Builds
Scalable learning solutions (eLearning, VILT, ILT, documentation) for automotive retail ecosystem stakeholders.
Domain
Automotive retail technology / SaaS enablement
Deliverable
product features
Required skills
Instructional design expertise, product acumen, project management, content governance, data analysis, mentoring
Preferred skills
Experience in automotive fixed operations (parts & service), experience with cloud-native platforms
Technologies
eLearning authoring tools, VILT platforms, ILT frameworks
Responsibilities
Design and develop learning programs focused on product functionality and best practices; Collaborate with product and engineering teams to ensure training accuracy; Create content in multiple formats; Manage end-to-end training development projects; Contribute to content governance and frameworks; Participate in learner feedback collection and continuous improvement; Mentor junior content contributors.
Seniority
Senior, hands-on IC with mentorship responsibilities
