Vet Technical Operations Associate
Core
Conduct clinical history reviews and pre-existing condition assessments for pet insurance onboarding to determine plan coverage eligibility.
Role type
Veterinary Surgeon (Clinical Operations)
Builds
Pre-existing condition assessment outcomes for pet insurance customers
Domain
Pet Insurance / Veterinary Clinical Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Clinical reasoning, Pre-existing condition assessment, Customer communication (phone/chat/email), Case prioritization, Product feedback integration
Preferred skills
Insurance experience, AI tool usage (Claude, Gemini, Fin), Weekend availability
Technologies
Slack, Notion, Intercom, Agent Portal, Claude, Gemini, Fin
Responsibilities
Review clinical histories to identify issues impacting coverage, Engage directly with vets and pet parents via live chat or phone, Utilize AI tools to automate manual processes, Collaborate with Claims and Comms teams on customer experience, Review wait period videos and screen pets for potential conditions in the Agent Portal
Seniority
Individual Contributor, Mid-level
