Guest Service Agent: Batemans Bay Holiday Resort
Core
Front office and guest service role managing bookings, check-ins/out, and inquiries at a coastal holiday resort.
Role type
Guest Service Agent
Builds
Guest check-in/out processes, booking management, and resort operations
Domain
Hospitality / Tourism
Deliverable
product features
Required skills
Front office experience, reservations systems knowledge, multi-tasking, clear communication, flexible scheduling
Preferred skills
Guest service passion, local knowledge
Responsibilities
Take bookings and prepare invoices, check guests in and out, answer phone and email enquiries, ensure rooms are guest-ready, handle guest accounts and transactions, support team with ad-hoc tasks, share local tips with guests