Product Experience Analyst - MYOB Practice Management (MPM)
Core
Provide real-time guidance and support to Customer Experience team members, resolving complex MPM cases through independent diagnosis of data, workflow, integrations, and product behavior.
Role type
Senior IC Product Experience Analyst (Practice Management)
Builds
MYOB Practice Management (MPM) support and backend issue resolution
Domain
SaaS / Business Management Software / Practice Management
Required skills
SQL, MPM product expertise, SOAP/REST API resolution, Agile framework, CRM/Jira/Confluence proficiency, data model knowledge, backend issue resolution, training/mentoring
Preferred skills
SaaS environment fundamentals, multi-skilling across modules
Technologies
SQL, Jira, Confluence, Microsoft Suite, SOAP, REST
Responsibilities
Resolve complex MPM cases beyond standard frontline support; Collaborate with Product Managers, Development Teams, and Account Managers; Provide feedback for coaching and training opportunities; Mentor complex technical concepts
Seniority
Mid-Senior, hands-on IC