Customer Banking Specialist - Mascot
Core
Public face of CommBank delivering seamless banking experiences to 10 million personal and small business customers via in-branch service.
Role type
Customer Banking Specialist (Retail Branch)
Builds
Customer banking solutions and financial health assessments for personal and small business customers
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
In-depth customer conversations, account maintenance, credit application processing, financial health checks, technology demonstration, problem solving, risk-adverse culture adherence
Preferred skills
Experience in Financial Services, Retail, or Hospitality, ability to articulate financial terms, holistic solution design
Responsibilities
Conduct in-depth conversations about Home Loans, Business Banking & Financial Advice; Support customers with enquiries and account maintenance; Process applications for credit products; Complete Financial Health Checks; Demonstrate in-branch technology and digital banking options; Problem solve and champion risk-adverse processes