Core
Proactively identify, troubleshoot, and resolve complex IT issues impacting staff productivity across Microsoft 365, Citrix, and Windows endpoints.
Role type
Senior End User Computing and Digital Workspace Engineer
Builds
Stable digital employee experience and optimized cloud/endpoint infrastructure
Domain
Financial services / IT Operations
Required skills
Microsoft 365 administration, Citrix infrastructure, Windows endpoint management, Identity and Access Management, Network troubleshooting, PowerShell automation, Incident and problem management
Preferred skills
Cloud technologies (AWS/Azure), Security tooling (Defender/Mimecast), MSP collaboration, Service improvement initiatives
Technologies
Microsoft 365, Entra ID, Citrix, Intune, Azure Monitor, FortiGate, Teams, SharePoint, Exchange Online
Responsibilities
User provisioning and deprovisioning, troubleshooting complex authentication and performance issues, managing endpoint lifecycle and patching, optimizing Citrix environments, driving root cause analysis for incidents, supporting meeting room connectivity
Seniority
Senior, hands-on IC