Customer Support Manager - Carine Parkside Care Community
Core
Lead customer experience and administration for an aged care community, guiding prospective residents and families through admissions and transitions.
Role type
Customer Support Manager (Aged Care)
Builds
Resident admissions, community relationships, and customer service operations
Domain
Aged care / Healthcare
Deliverable
client delivery
Required skills
Customer relationship management, team leadership, admissions process management, administrative operations, conflict resolution, compliance management
Preferred skills
Experience in aged care or healthcare, knowledge of business systems, mentoring capabilities
Responsibilities
Guide prospective residents and families through enquiries, tours, and admissions; Lead and coach the administration and reception team; Build trusted relationships with residents, families, and community partners; Oversee customer service and administration processes; Support occupancy and admissions activities; Manage sensitive conversations with empathy and professionalism