Dispute Resolution Specialist - General Insurance
Core
Review and resolve financial complaints from consumers and small businesses regarding general insurance products using alternative dispute resolution methods and legal principles.
Role type
Dispute Resolution Specialist (General Insurance)
Builds
Fair and efficient complaint resolutions for Australian consumers and financial firms
Domain
Financial Services / General Insurance / Dispute Resolution
Deliverable
client delivery
Required skills
Alternative dispute resolution, complaint handling, financial services knowledge, investigation, negotiation, Plain English drafting, Microsoft Office/Dynamics365/SharePoint
Responsibilities
Review unresolved complaints from consumers and small businesses; Gather information and understand core issues with stakeholders; Apply legal principles and industry codes to resolve complaints fairly; Utilize negotiation to resolve complaints; Investigate non-negotiable complaints and produce preliminary assessments and draft decisions.