Payer Program Manager
Core
Design and deliver EVV (Electronic Visit Verification) training and adoption programs to accelerate provider onboarding and increase product usage for state and payer customers.
Role type
Senior Program Manager (Customer Success)
Builds
EVV training curricula, adoption plans, and performance scorecards for homecare ecosystem stakeholders.
Domain
Healthcare Technology / Home Care Services / Managed Care
Deliverable
product features
Required skills
Program ownership, strategic planning, project oversight, stakeholder management, risk management, cross-functional collaboration, performance management, market knowledge, provider support
Preferred skills
Instructional Design, virtual classroom facilitation, training effectiveness measurement, B2B SaaS experience, Healthcare Tech experience
Technologies
EVV platforms, virtual classroom tools
Responsibilities
Define program goals, scope, and deliverables for state/payer EVV stakeholders; manage multiple projects simultaneously; communicate program updates to senior leadership and clients; identify and mitigate program risks; track and analyze adoption scorecards; simplify complex product concepts for training delivery.
Seniority
Senior, hands-on IC