Customer Success Partner, BrightPath
Core
Bridge between schools and the Brightpath product team to ensure effective implementation of Brightpath Writing and Brightpath Maths for educators.
Role type
Customer Success Partner (Education Technology)
Builds
Implementation support and training for school districts using assessment and feedback tools
Domain
Education Technology / K-12 Literacy and Numeracy
Deliverable
client delivery
Required skills
Classroom teaching experience, school leadership experience, professional learning delivery, product familiarity, change management, stakeholder relationship building
Preferred skills
Literacy assessment knowledge, maths teaching knowledge, familiarity with 3P Learning products
Technologies
Google Workspace, Microsoft 365
Responsibilities
Run onboarding and training sessions for new schools, provide ongoing support to teachers and school leaders, gather feedback on product usage to inform development, maintain regular contact to drive retention
Seniority
Mid-level, hands-on IC