Client Manager | Disability & Community Services
Core
Lead service quality and client relationships for a portfolio of individuals with complex needs (brain injury, spinal cord injury, degenerative neurological conditions) across shared supports, individual support, and high-hours services.
Role type
Senior Client Manager (Disability Services)
Builds
Safe, person-centred, and sustainable support services for clients in their own homes or Specialist Disability Accommodation (SDA).
Domain
Disability & Community Services
Deliverable
client delivery
Required skills
NDIS Practice Standards knowledge, risk management, team leadership/coaching, client relationship management, incident management, plan development, stakeholder engagement
Preferred skills
Experience in health or community services, coaching frontline teams, conflict resolution
Technologies
Microsoft 365, client management systems
Responsibilities
Manage an allocated portfolio of clients across multiple service types; Conduct client reviews, evaluations, and ongoing service monitoring; Provide leadership and supervision to Support Workers; Manage incidents, feedback, quality improvements, and escalations; Develop and review Support Management Plans; Collaborate with internal teams to drive service quality and continuity.
Seniority
Senior, hands-on IC with leadership responsibilities