(VIE) Business Operations Analyst — Barcelona
Core
Business Operations Analyst supporting the CEO and General Managers in marketplace dynamics, growth, customer service strategy, and trust & safety.
Role type
Business Operations Analyst
Builds
Strategic recommendations, dashboards, automated workflows, and process improvements for marketplace, growth, and customer service teams.
Domain
Mobility / Ride-hailing
Deliverable
dashboards & analysis
Required skills
SQL, Excel, data visualization, AI tools usage, process automation, root cause analysis, stakeholder management
Preferred skills
Mobility sector experience, Heetch product knowledge
Responsibilities
Analyze supply/demand and pricing; optimize acquisition funnels and retention; support customer service strategy and KPI tracking; monitor trust & safety metrics; automate cross-functional workflows.
