Benefits Supervisor
On-site
Core
Provide escalated customer service and support for benefits administration, plan setup, and coverage continuity for clients and employees.
Role type
Benefits Supervisor (Customer Service)
Builds
Client service and benefits administration support
Domain
Human Capital Management / Benefits Administration
Deliverable
client delivery
Required skills
Troubleshooting, research, complaint resolution, data entry, documentation, English writing
Preferred skills
Customer service, call center, PEO, payroll, taxes, human resources
Responsibilities
Answering and responding to inbound escalated calls, Responding to escalated emails and live chat inquiries, Troubleshoot and research to resolve requests, Resolve complaints and issues, Escalate issues to supervisors and managers, Use the internal knowledgebase to quickly answer inquiries
