Seasonal Technical Customer Service Representative (Bilingual French + English)
Remote
Core
Provide personalized technical support and troubleshoot issues for customers using a leading tax preparation software product via inbound phone calls.
Role type
Seasonal Technical Customer Service Representative
Builds
Customer support interactions for tax software users
Domain
Financial services / Tax preparation software
Deliverable
client delivery
Required skills
Bilingual French and English fluency, inbound phone support, software troubleshooting, step-by-step user guidance, account documentation, de-escalation, multitasking, screen navigation
Preferred skills
Accounting or bookkeeping software experience, call centre experience
Technologies
Tax preparation software, multiple internal systems
