Customer Service Agent- ATW
Core
Providing customer service and operational support for scheduled and charter air travel, including ticketing, baggage handling, and passenger assistance at airports.
Role type
Customer Service Agent (Airline Operations)
Builds
Passenger boarding processes, baggage handling workflows, and customer resolution for travel disruptions.
Domain
Aviation / Airline Operations
Deliverable
product features
Required skills
Customer service, baggage handling, ticket processing, conflict resolution, safety compliance, physical labor, shift flexibility, computer literacy, special needs assistance.
Preferred skills
Verbal/written communication, time management, adaptability to extreme weather, valid driver's license, grooming standards adherence.
Technologies
General office equipment, airline reservation systems, baggage tracking tools.
Responsibilities
Process tickets, check baggage, monitor carry-on limits, assign seats, handle denied boarding, assist passengers with special needs, manage lost/delayed baggage claims, enforce safety/security measures, complete required reports.
Seniority
Entry-level, trainee status