Implementation Manager
Core
Own end-to-end onboarding and data migration for SaaS implementations in Home Services/HVAC, ensuring customers go live with their business data intact.
Role type
Senior Implementation Manager (SaaS delivery)
Builds
Production-ready customer implementations of AI Operating System
Domain
SaaS / Home Services / HVAC / AI Agents
Deliverable
production ML models | product features
Required skills
SaaS onboarding, data migration, project management, technical configuration, stakeholder training, Excel (lookups/pivots), AI tool usage (LLMs), creative problem solving
Preferred skills
Home services or HVAC industry experience
Technologies
Podium AI Operating System, ChatGPT, Claude, Excel
Responsibilities
Own end-to-end onboarding from post-sale handoff through full activation; Manage data migration from legacy systems to the platform; Lead technical setup and configuration; Deliver training and enablement to stakeholders; Manage implementations against key metrics (Time-to-launch, activation); Identify friction and build playbooks/templates for faster launches
Seniority
Mid-Senior, hands-on IC