Workshop Team Leader
Core
Lead a team of service repair technicians to ensure operational excellence and efficiency in a power tool repair center.
Role type
Senior Workshop Team Leader (Service Operations)
Builds
Repaired power tools and accessories for end-users
Domain
Manufacturing / Industrial Tools / After-Sales Service
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership, coaching, performance management, continuous improvement, quality control, OHS compliance, technical troubleshooting, project management
Preferred skills
Power tool repair experience, service operations knowledge, systems management
Technologies
N/A
Responsibilities
Coach and train service repair technicians, monitor workshop trends to drive efficiency, ensure repair quality and compliance, manage team performance reviews, act as escalation point for technical issues, oversee expansion of the service hub
Seniority
Senior, hands-on IC with team management