Technical Support Analyst (QLD)
Core
Front-line technical support analyst ensuring customers receive best-in-industry service and timely issue resolution.
Role type
Entry-level technical support analyst (IT infrastructure)
Builds
Customer service and technical support for IT services
Domain
IT infrastructure and customer support
Deliverable
client delivery
Required skills
Linux administration, cPanel server administration, DNS troubleshooting, domain name management, customer service via phone/chat/email, problem-solving
Preferred skills
cPanel WHM, FTP, SSH, email protocols (POP3, IMAP, SMTP), VMware, cybersecurity, PC building
Technologies
Linux (CentOS), cPanel, VMware, DNS, FTP, SSH
Responsibilities
Monitor and respond to service alerts, diagnose issues with domain names, perform Linux and cPanel server administration and troubleshooting, assist customers with technical support enquiries via phone, live chats, and/or emails
Seniority
Entry-level, training provided