Teamleitung Servicedesk (w/m/d) (Entgeltgruppe 13 - TV EntgO-DRV)
Core
Leading the IT Service Desk as the central Single Point of Contact to ensure stable, compliant IT support operations and business continuity.
Role type
Senior IT Service Desk Team Lead
Builds
Stable and compliant IT support operations, optimized ticketing processes, and trained support staff
Domain
Public Sector / IT Service Management
Required skills
ITIL framework expertise, incident/problem/service-level management, ticket system administration, team leadership, strategic planning, vendor management, technical IT knowledge (Windows, Active Directory, networking), IT security basics, project management
Preferred skills
ITIL certification, experience in government/authority environments
Responsibilities
Oversee technical responsibility for stable IT support operations, develop and optimize ticketing systems and first-level support processes, plan and conceptualize team tasks, provide expert consulting in internal projects, manage external service providers, train and mentor junior staff
Seniority
Senior, hands-on IC with leadership responsibilities