IT Onsite Technician (w/m/d)
Core
Provide on-site IT support, troubleshooting, and hardware management for end-users and workstations in an enterprise environment.
Role type
Onsite IT Technician (Level 1/2 Support)
Builds
Reliable IT service delivery for enterprise clients
Domain
IT Services & Operations / Workplace Management
Deliverable
client delivery
Required skills
Onsite support, hardware installation & configuration, Windows & Microsoft 365, incident & request management, troubleshooting, ticketing systems, IMAC/R procedures, mobile device support
Preferred skills
Driver's license (Class B), German language proficiency
Technologies
Windows, Microsoft 365, Notebooks, Desktop-PCs, Thin Clients, Smartphones, Tablets, Dockingstations
Responsibilities
Onsite support for user technical questions and disruptions, installation and configuration of workplace hardware, incident and request management, hardware exchange and setup, IMAC/R activities, mobile device support, structured troubleshooting, documentation of tickets and assets
Seniority
Junior to Mid-level, hands-on IC