IT Onsite Technician (w/m/d)
Core
Onsite IT support technician providing direct technical assistance, hardware installation, and troubleshooting for end-users and workstations in an enterprise environment.
Role type
Onsite IT Support Technician
Builds
Reliable IT services and user support for enterprise clients
Domain
IT Services & Operations / Workplace Management
Deliverable
client delivery
Required skills
Windows & Microsoft 365 support, hardware installation and configuration, incident and request management, structured troubleshooting, ticketing systems, mobile device support, IMAC/R procedures
Preferred skills
Driver's license (Class B), basic English
Technologies
Windows, Microsoft 365, Notebooks, Desktop-PCs, Thin Clients, Smartphones, Tablets, Dockingstations
Responsibilities
Onsite support for user technical questions and disruptions, installation and configuration of workplace hardware, handling incidents and service requests, exchanging and installing end devices and peripherals, performing moves/adds/changes/removals, troubleshooting hardware and software issues, maintaining ticket and asset documentation
Seniority
Mid-level, hands-on IC