IT Service Manager
Core
Build and operate a modern IT support model for a distributed network of healthcare-related locations, combining service management with hands-on Microsoft 365 administration.
Role type
Senior IT Service Manager (IC)
Builds
IT support operations, service delivery, and Microsoft 365 environments
Domain
Healthcare technology / IT Operations
Required skills
IT service management, Microsoft 365 administration, vendor oversight, incident management, performance reporting, identity and access management, endpoint management, cloud technologies, troubleshooting, stakeholder coordination
Preferred skills
IT management, team leadership, MSP/co-managed environment experience, distributed industry experience (healthcare, veterinary, dental, retail, hospitality), large-scale user support (1,000+), ServiceNow, ConnectWise, NinjaOne, Huntress, Auvik, Microsoft Defender, ITIL Foundation
Technologies
Microsoft 365, Entra ID, Intune, Exchange Online, Microsoft Teams, SharePoint Online, ServiceNow, ConnectWise, NinjaOne, Huntress, Auvik, Microsoft Defender
Responsibilities
Own day-to-day IT support operations across a distributed national network; manage support ticket queues, escalations, and service levels; act as primary liaison with managed service providers; manage vendor performance and onboarding; develop and maintain IT reporting programs; serve as primary administrator for Microsoft 365; remain hands-on with technical troubleshooting and complex escalations; collaborate on implementations and strategic initiatives.
Seniority
Senior, hands-on IC
