Service Desk Coordinator
Hybrid
Core
First point of contact for customer support requests, managing service tickets, and ensuring timely resolution.
Role type
Service Desk Coordinator
Builds
Customer support processes and ticket resolution workflows
Domain
IT Service Management / Customer Support
Deliverable
dashboards & analysis
Required skills
Ticket triage, SLA management, customer communication, process improvement, chargeable work identification, ticketing system proficiency
Responsibilities
Log and triage service requests, monitor ticket queues, escalate high-priority issues, communicate with customers, collaborate with engineers, record chargeable work
Seniority
Mid-level, hands-on IC