Sr. Customer Experience Engineer
Core
Acts as a voice of customers to inform product groups, resolves complex escalations, and identifies product defects or misuse patterns using engineering tools and telemetry.
Role type
Senior Customer Experience Engineer (M365)
Builds
Mission Critical for M365 offering and programs
Domain
Enterprise Cloud / SaaS
Required skills
Engineering tools, customer telemetry, KPIs, product configuration, defect pattern identification, customer feedback synthesis, engineering on-call management
Preferred skills
MVP Certification in AI (AB-900, AI-900), blog posts, how-to videos
Technologies
M365, engineering tools, customer telemetry
Responsibilities
Handle complex customer escalations with executive visibility, partner with product teams to resolve issues, identify product defects and misuse patterns, gather and synthesize strategic customer feedback, conduct customer environment health checks, perform scheduled engineering on-call duties
Seniority
Senior, hands-on IC
