Sr. Customer Experience Engineer
Core
Acts as a voice of customers to inform product groups, resolves complex escalations, and performs engineering on-call duties for M365 offerings.
Role type
Senior IC customer experience engineer (M365)
Builds
Mission Critical for M365 offering and programs
Domain
Enterprise software (M365) and cloud
Required skills
complex issue resolution, customer telemetry analysis, product feedback synthesis, engineering on-call management, environment health checks, feature gap identification, KPI tracking, defect pattern recognition, customer-facing communication
Preferred skills
AI certification (AB-900, AI-900), blog post creation, how-to video production, MVP development
Technologies
M365, cloud platforms, engineering tools, customer telemetry systems
Responsibilities
Handle complex customer escalations with executive visibility, partner with product teams to resolve issues, identify product defects via telemetry and customer input, gather and synthesize strategic customer feedback, conduct proactive environment health checks, perform scheduled engineering on-call duties
Seniority
Senior, hands-on IC
