Customer Experience Engineer / M365
Core
Drive customer support experience for M365 services by providing technical solutions, optimizing processes, and leading service improvement initiatives.
Role type
Senior Customer Experience Engineer (M365)
Builds
M365 support solutions and service improvement programs
Domain
Cloud services / Enterprise collaboration
Required skills
M365 expertise, technical troubleshooting, project leadership, cross-team collaboration, process optimization, customer-facing communication
Preferred skills
Experience in messaging, collaboration, or platform administration
Technologies
M365, cloud platforms
Responsibilities
Provide technical support to M365 customers via multiple modalities, analyze and troubleshoot technical issues, lead service improvement programs, collaborate with engineering teams, optimize internal processes and tools
Seniority
Senior, hands-on IC
