Technical Support Engineering
Core
Solve complex, strategic, or long-running customer technical issues for Unified Communications and voice solutions, requiring deep troubleshooting of authentication, network connectivity, and messaging.
Role type
Senior Technical Support Engineer (Unified Communications)
Builds
Incident management requests and resolutions for enterprise customers
Domain
Telecommunications / Unified Communications / Cloud Services
Deliverable
client delivery
Required skills
SIP, VoIP, TCP/IP, DNS, QoS, VLANs, WAN protocols, Teams Admin Center, M365 Admin Center, Office 365 Authentication, Azure AD Connect, Netmon, Wireshark, HTTPs decryption tools
Preferred skills
MS700, MS720 certifications
Technologies
Microsoft Teams, Microsoft 365, Azure AD, Netmon, Wireshark
Responsibilities
Troubleshoot and resolve customer technical issues involving authentication, network connectivity, messaging, SIP, or VoIP; Analyze and interpret data captures and trace logs to resolve production issues; Create and maintain incident management requests; Lead or participate in building communities with peer delivery roles
Seniority
Mid-level, hands-on IC