Principal, Customer Solution Engineer (Fundamentals, Performance & Reliability)
Core
Embed with strategic enterprise customers to diagnose and resolve device performance, reliability, and operational issues, delivering measurable improvements to install-base health.
Role type
Principal Customer Solution Engineer (Windows Performance & Reliability)
Builds
Technical resolutions, diagnostic tools, scripts, and modernized device management approaches for enterprise customers.
Domain
Enterprise IT, Windows OS, System Performance & Reliability
Required skills
C, C++, C#, Java, JavaScript, Python, Windows Performance Analyzer (WPA), ETW tracing, crash dump analysis, root cause analysis, automation scripting, cross-team collaboration
Preferred skills
Experience with Intune and Security deployments, prototype development, translating technical findings into business outcomes
Technologies
Windows, Intune, WPA, WPR, ProcMon, ETW, Event Viewer, Reliability Monitor
Responsibilities
Diagnose performance bottlenecks and reliability failures using telemetry and diagnostics; Design and implement technical solutions and diagnostic tools in customer environments; Collaborate with product engineering teams to drive fixes and telemetry enhancements; Validate solutions to demonstrate measurable improvements.
Seniority
Principal, hands-on IC