Principal + Senior Technical Program Manager
Core
Own program outcomes from problem definition through delivery, leading readiness and live-site improvement programs to identify service risks and close gaps affecting customer experience and compliance.
Role type
Principal + Senior Technical Program Manager
Builds
Cloud delivery priorities, service reliability, operational readiness, and strategic tradeoffs for multi-organization programs
Domain
Cloud infrastructure, enterprise software, service operations
Required skills
cross-functional program leadership, risk management, incident analysis, automation, strategic planning, stakeholder alignment, data sovereignty considerations, portfolio health tracking, technical fluency in cloud services, distributed systems, service telemetry, root-cause analysis, data querying, telemetry analysis, scripting, workflow automation, dashboards, engineering systems
Preferred skills
experience in Azure DevOps, GitHub, Kusto, Power BI, Grafana
Technologies
Azure DevOps, GitHub, Kusto, Power BI, Grafana
Responsibilities
Set success measures, milestones, dependencies, and decision points across engineering, infrastructure, operations, security, and regional teams; Lead readiness and live-site improvement programs to identify service risks and strengthen operational controls; Use incident trends and operational data to identify recurring failure patterns and prioritize corrective work; Partner with engineering teams to simplify manual processes through automation and tooling; Establish execution rhythms to turn risks into owned actions; Build the fact base for strategic decisions by integrating customer requirements, data sovereignty, and capacity constraints; Represent customer and regional needs in planning discussions; Lead complex, multi-organization programs from strategy through execution; Establish planning and review mechanisms for senior leaders.
Seniority
Principal + Senior, hands-on IC
