Platform Operations Manager - Digital Commerce & Marketing Technology
Core
Primary business-side technical administrator for enterprise SaaS platforms, managing day-to-day administration, configuration, user access, and operational maintenance.
Role type
Senior IC Platform Operations Manager
Builds
Enterprise SaaS platform operations, governance frameworks, and support models
Domain
Digital Commerce & Marketing Technology
Required skills
Enterprise SaaS administration, platform configuration, user access management, security configuration, integration management, incident response, change management, vendor management, compliance auditing, operational governance
Preferred skills
Automation of manual activities, executive-level reporting, cross-functional leadership
Technologies
Enterprise SaaS platforms, identity management systems, security tools, integration connectors
Responsibilities
Configure and maintain platform settings, administrative roles, user permissions, and security configurations; Monitor platform availability, operational health, and vendor-reported incidents; Execute approved platform configuration changes, releases, and upgrades; Establish and maintain support models, incident response procedures, and service-level expectations; Investigate and resolve authentication, authorization, and access-related issues; Partner with Security, Privacy, Legal, and Compliance organizations to ensure regulatory requirements are met; Manage day-to-day operational interactions with SaaS vendors; Develop executive-level dashboards and provide structured inputs into quarterly business reviews; Lead cross-functional platform operations initiatives; Drive measurable improvements in platform governance maturity and operational efficiency.
Seniority
Senior, hands-on IC
