Director, Operations Fast Track (MCA-E)
Core
Design and lead operating models, governance, and scalable customer-engagement mechanisms for enterprise commerce and billing operations.
Role type
Director of Operations (Customer Experience & Program Management)
Builds
Scalable customer-engagement mechanisms, pipeline and portfolio governance, and operating models for enterprise commerce.
Domain
Enterprise Commerce, Cloud Adoption, Billing, Customer Service Operations
Deliverable
product features
Required skills
Operating model design, pipeline and portfolio governance, cross-functional program leadership, data-driven decision making, AI and automation strategy, change management, talent development, performance management, risk management, stakeholder influence
Preferred skills
Experience with enterprise Azure commerce, MACC, billing-account structures, proposal and checkout processes, cloud adoption, per-user transition scenarios
Technologies
Azure, COMET, CRM
Responsibilities
Attract, recruit, retain, and develop a diverse team of Customer Experience Program Managers; Translate priorities into team objectives and measurable commitments; Lead capability transfer and coaching across the team and partner organizations; Ensure disciplined pipeline and case management with accurate data; Apply AI, automation, and continuous-improvement methods to reduce manual work; Lead complex cross-functional programs across sales, operations, finance, engineering, and business-planning teams.
Seniority
Director, strategic leadership with hands-on execution
