Senior Security Customer Experience Engineer
Core
Act as a trusted technical advisor during high-severity incidents, engaging directly with customers via phone, email, and web to provide structured updates and restore confidence.
Role type
Senior Security Customer Experience Engineer
Builds
Durable, high-quality resolutions for complex security incidents
Domain
Cybersecurity / Customer Experience
Deliverable
client delivery
Required skills
Incident management, technical problem-solving, cross-functional collaboration, product feedback translation, operational excellence, AI tooling utilization, stakeholder communication
Preferred skills
Experience with modern investigation and summarization tooling
Responsibilities
Engage directly with customers during high-severity incidents; Collaborate with Software Engineers and Product Managers to deliver resolutions; Translate customer escalations into actionable product insights; Apply structured approaches to escalation management; Partner across Engineering and Account Teams to ensure aligned outcomes
Seniority
Senior, hands-on IC
